Billing Terms & Conditions
Accepted Payment Methods
We accept a secure and convenient range of payment options to ensure a smooth checkout experience for our customers. At this time, we proudly accept PayPal and Venmo as our primary payment method. All payments must be completed at the time of order to confirm processing and dispatch.
Currency for Transactions
All transactions made on our website are processed in GBP (British Pound Sterling). Prices displayed at checkout and on product pages are shown in GBP. If your payment account is registered in a different currency, your financial provider may apply their own exchange rate or conversion fee.
Secure Payment
Your online security is our top priority. All transactions are protected using SSL (Secure Socket Layer) encryption technology, which ensures that your personal and payment information is securely transmitted and processed. We do not store any sensitive payment information on our servers.
We offer free shipping on all orders across the United Kingdom, with an estimated delivery time of 2–7 business days. Orders are processed on business days (Monday to Friday) and dispatched promptly once payment is confirmed. For complete details, please refer to our Shipping Policy.
Return & Refund Policy Overview
If you are not completely satisfied with your purchase, we offer a 30-day return window for both defective and non-defective products, as long as the items are in new condition. Refunds are issued to your original payment method within 10 business days after inspection. For full details, please review our Return & Refund Policy.
Privacy Policy Overview
We are committed to protecting your personal information and maintaining the confidentiality of your data. All customer data is collected, stored, and processed in accordance with relevant data protection regulations. To learn more about how we use and safeguard your information, please refer to our Privacy Policy.
Google Merchant Center Compliance
Our store fully complies with Google Merchant Center policies, ensuring that all billing, payment, and checkout procedures are transparent, accurate, and secure. We maintain clear communication with our customers and strive to meet all regulatory and platform-specific standards.
Contact Information
If you have any questions or concerns regarding our billing terms, please contact us using the details below:
Store Name: Faye Ora
Email: info@fayeora.com
Address: 22 Heritage Ave, London NW9 5EW, United Kingdom
Operating Hours: Monday to Friday, 09:00 AM to 18:00 PM (GMT)